Returns
Returns
Return Policy
- You have a generous window of 30 days from the purchase date to initiate a return or exchange for qualifying items.
- To qualify, please ensure that the items are unused, unworn, and in pristine condition with all tags, labels, and original packaging intact.
- For your convenience and peace of mind, we recommend using a trackable shipping method when returning the items to us.
- Once we receive your returned items, our team will diligently inspect them to ensure they meet the criteria mentioned above.
- In the event that the returned items qualify, we will promptly process your refund, reimbursing the original payment method, excluding any applicable shipping charges or additional fees.
- Alternatively, if you prefer an exchange, we will happily accommodate that based on availability, with any price differences to be settled accordingly.
- If you encounter a defective or damaged item, please notify our customer support team immediately. We will assist you in resolving the issue, and in some cases, we may request visual evidence to facilitate the return or exchange process.
- Please note that gift cards, promotional items, and final sale items are non-returnable and non-refundable.
- While we kindly ask you to bear the return shipping costs, we will cover the shipping fees associated with returning defective or damaged items.
- Returns will be refunded to the original form of payment. We regret to inform you that original shipping charges, if any, are non-refundable.
- We kindly request your understanding that, for hygiene purposes, we are unable to accept returns or exchanges on underwear, leggings, or any items that come into direct contact with the body.
- Initiate a return or exchange request by clicking on the Start a return button or emailing us at support@restoreactivewear.com